Last updated: July 23, 2026
1. Acceptance of Terms
By creating an account, connecting a Facebook Page, or using FBReply.com, you agree to these Terms of Service. If you do not agree to these terms, you should not use the service.
2. Service Description
FBReply.com helps businesses create keyword-based automated replies for Facebook Page comments and Messenger conversations using official Meta APIs. You control the connected Pages, keyword rules, and reply content used by the service.
3. Account Responsibilities
You are responsible for keeping your account credentials secure, maintaining accurate account information, and ensuring that anyone who accesses your account is authorized to do so. You are also responsible for all activity that occurs through your account.
4. Meta Platform Compliance
You agree to use FBReply.com in compliance with Meta Platform Terms, Facebook Page policies, messaging rules, privacy requirements, and spam-prevention standards. You are responsible for making sure your automated replies are lawful, accurate, respectful, and appropriate for your audience.
You may not use FBReply.com to send misleading, abusive, unlawful, discriminatory, harassing, or unsolicited content.
5. Connected Page Data
When you connect a Facebook Page, FBReply.com stores the information needed to operate your automations, including Page details, encrypted access tokens, keyword rules, reply templates, and activity logs. Our handling of this data is described in our Privacy Policy.
6. Availability and Changes
We work to keep FBReply.com reliable, but the service may be interrupted by maintenance, hosting issues, third-party API changes, Meta review requirements, or other events outside our control. We may update, suspend, or discontinue features as needed to maintain security, compliance, and service quality.
7. Billing and Plans
Paid plans are billed monthly through Stripe and renew until cancelled. Pricing and renewal terms are shown before purchase. Reply allowances reset on the first day of each calendar month at 00:00 UTC and do not roll over. Subscription renewal dates follow the purchase date. You can cancel through Plans & billing; cancellation takes effect at the end of your paid billing period. You are responsible for fees associated with the plan you choose. Contact support with billing or refund questions.
8. Termination
You may stop using FBReply.com at any time. We may suspend or terminate access if an account violates these terms, creates security risk, abuses the service, or uses automation in a way that could harm users, FBReply.com, Meta, or third parties.
9. Disclaimers
FBReply.com is provided on an "as is" and "as available" basis. We do not guarantee that the service will be uninterrupted, error-free, or compatible with every future Meta API or policy change.
10. Contact
Questions about these Terms of Service can be sent to support@fbreply.com.