How long does setup take?+
Most people can connect a Page and create their first keyword in about two minutes.
Do I need coding?+
No. You choose a word, type your reply, and click Save. There is no code to write.
Can I change my keywords?+
Yes. You can edit a keyword whenever you want. You can also turn it off without deleting it.
Can I connect more than one Page?+
Yes. The number of Pages you can connect depends on your plan.
Can I edit replies later?+
Yes. Open the keyword, change the reply, and save it again.
What words can I use?+
Use any clear word that fits your post. PRICE, MENU, INFO, BOOK, and HELP are good examples.
What happens after someone comments?+
FBReply sees the keyword and sends the reply you saved.
Does it work when I am away?+
Yes. Once your keyword is on, FBReply can reply while you are busy, asleep, or away.
Will FBReply ask for my Facebook password?+
No. You sign in through Facebook. FBReply never asks you to type your Facebook password into our site.
Can I pause a keyword?+
Yes. Turn it off when you do not need it. Turn it back on when you are ready.
Can I use the same keyword in another post?+
Yes. If the keyword is active, FBReply can keep watching for that word.
What if someone types the word in lowercase?+
FBReply can match the word without making the person use capital letters.
Can I add a link to my reply?+
Yes. You can add a menu, booking page, price list, guide, or other helpful link.
Can I cancel anytime?+
Yes. You can cancel a paid plan at any time. There is no long contract.
What if I need help?+
Visit the Help Center or email support@fbreply.com. We will guide you in plain English.
Amy MENU
Customer comment